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We are waiting for you in our offices

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Are you going to your office? Do any procedure without queuing by making an appointment with your manager through Online Banking

If you can’t come and see us, you have these options 

Contact us in the way you prefer


Call us at +376 88 88 88

From Monday to Friday from 8am to 8pm

Saturday from 9am to 3pm


Send us a WhatsApp at +376 32 08 88

on +376 32 08 88 

From Monday to Friday from 8 am to 8 pm 

Saturdays from 9 am to 3 pm 

Send a WhatsApp message 


Scan this code to go to WhatsApp and write your message. 


My bank officer

Access the My Manager section of your Online Banking. 

emergencias y asistencia para tarjetas

Card emergencies and assistance 

My card does not work, it has broken, I have forgotten my PIN, I have lost it, or it has been stolen. 

+376 88 87 00 (24-hour service)

If you have anything to tell us, we’re listening 

Do you want to make a complaint or a claim? You can do so here 

Entities operating in the financial system must establish, implement and maintain effective and transparent complaints management procedures for the prompt and reasonable handing of complaints lodged by clients or potential clients, and they must keep a record of each complaint and the measures taken for their resolution (article 14 of Law 8/2013).