Do not provide your personal information through links in emails, text messages, or calls. Creand will never ask you for them. If you have any doubts, call +376 888 888

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Travel assistance insurance

Travel outside Andorra or your country of residence with the peace of mind of being protected.

What to do in the event of a claim?

Before incurring any expenses, you must receive authorisation from the insurer, precisely following the instructions given to you over the phone. Payment of compensation is made after authorisation and on presentation of the corresponding supporting documents for payments made. In the case of medical, pharmaceutical or hospital expenses, the corresponding medical certificate and approved medical bills must be presented.

In the event of a claim (as soon as possible) and in the event of a robbery at a cash machine with theft of the money withdrawn (within a maximum period of 2 hours), call the helpline (+34) 934 858 516 before making any arrangements or incurring any expenses. And in the event of a robbery at a cash machine with theft of the money withdrawn and also of the credit card, call the helpline number (+34) 934 585 516. Afterwards, call (+376) 888 888 to report the theft and cancel the card.


Cover does not extend to injuries or death resulting from:

  • Sport or high risk activities.
  • Competitions, training, trials and/or bets.
  • The consumption of drugs or medications without a prescription.
  • Chronic illnesses prior to the start of the trip.
  • Attempted suicide.

Terms and conditions of this insurance


Applicable cards

This insurance is included for all cards, except the Cybercard and ACA Mastercard.


Insured persons

The insured person will be the natural or legal person who is the holder of the charge account for the use of any of the cards issued by Creand, except for those mentioned above.


Insurance term

The insurance will be valid from the moment the card issued by the bank is contracted and will be linked to the validity of the card, renewable annually.

Online Payment


Insurance coverage applies anywhere in the world.

Any questions?

In the event of loss or theft of your card, cal +376 888 888 straight away. To cancel it, go to any Creand branch and report the theft to the police.

If you need travel assistance due to illness, accident or robbery at an ATM, contact us on +34 934 858 516 as soon as possible, and we’ll explain what steps to take.